Report

This website was last tested on 29th September 2021.  We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible this.nhs.uk is. We used this approach to decide on a sample of pages to test:

  • Looked at all mediums used on the site for example text, images, maps, videos, forms etc
  • Added at least one page per item to our sample list
  • Always include the homepage

How we checked

The test was carried out by The Health Informatics Service Web Department. Automated tests were used to check the accessibility of the site but they do not show most accessibility issues. We used Lighthouse to audit each page in the sample for accessibility issues. We used Wave and Axe DevTools to test for accessibility issues on pages that do not need users to sign in. Errors found were correlated and checked manually. A keyboard, tab through and zoom check was done. These tests were completed using a Google Chrome browser on Windows 10 with a 14 inch screen.

The issues we found

  • Low contrast on certain elements and third-party widgets. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).
  • Skipped heading levels. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships, 2.4.1 Bypass Blocks and 2.4.6 Headings and Labels.
  • Redundant title text on certain elements.
  • Missing and suspicious alternative text on images. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content.
  • Our cookie policy cannot be closed by keyboard navigation. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). 
  • Incorrect ARIA attributes used on third-party widgets. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value.
  • This site makes use of multiple PDF's, Word and PowerPoint documents. Some are a legal requirement. These are not accessible to some screen reader software.
  • Embedded YouTube videos aren’t fully accessible to screen reader software. This fails WCAG 2.1 Success Criterion 1.2.5 Audio Description (Prerecorded).
  • Our videos do not have captions. We also link to videos that we do not own that may not have captions and full accessibility in place. This fails WCAG 2.1 Success Criterion 1.2.2 Captions (Prerecorded).