Published Evaluations and Learnings

Within the Connecting Care+ programme, we have focused heavily on evaluating our programmes to ensure we gather learnings to help us improve services and understand what staff, people and their family members need.


Please find a list of our evaluation reports below:


Below are some evaluations highlights to date, and throughout 2018/19 we will conduct further evaluations across the programme. Evaluations will include a pharmacy patient experience report and a Connecting Care Hub Personal Integrated Care (PIC) File report.


The final evaluation of the Connecting Care Hubs (2013 - 16)

In January 2017, the results of nearly 1,000 interviews with service users, carers, and staff of the Connecting Care Hubs were published in an independent evaluation of the programme.


Below are just a few examples of the feedback we received during the evaluation:

  • 85% of people rated the Connecting Care service as very good or good
  • 97% of people interviewed felt they had been treated with kindness and compassion by the Connecting Care staff
  • The vision for Connecting Care is to help people to live longer, healthier lives closer to home; 66% of people said Connecting Care helped them cope better at home
  • 63% of people also commented that the programme helped them stay more independent
  • 86% of people felt they were definitely, or to some extent, as involved as they wanted to be in making decisions about their care and support. This supports our goal to deliver person-centred care in Wakefield.


In addition, qualitative data from staff interviews also included the following feedback:

“It’s amazing! No emails or writing referrals... it’s all there.”

“We are nearer patients and more local. in an emergency we can respond quicker.”

“It has streamlined processes and prevented admissions for some people.”

“It’s been positive working with different agencies... if we are not sure what to do, if we have a query we can ask. We go to meetings where we all talk about cases. We get together and discuss cases and everyone can ask questions. Connecting Care has built my confidence.” 



Enhanced Health in Care Homes Vanguard

The year-long evaluation of the Enhanced Health in Care Homes Vanguard has now been published.


Conducted across 10 care homes which were part of the phase one cohort, the evaluation covers a total of 659 available beds, and focuses on collecting both quantitative and qualitative data to answer key questions about the vanguard, including:

  • Is care more coordinated and seamless?
  • Has the vanguard reduced the demand on secondary care from care homes?
  • Which elements of the intervention have had the greatest impact and could they be replicated elsewhere?


Headline findings

The evaluation highlights that there are encouraging signs that the vanguard is reducing demand on secondary care from care homes. Headline findings include:

  • Total bed days in the phase one cohort have fallen by 28% compared to the baseline, and by 22% compared to the control group
  • Ambulance call-outs specifically for falls have seen a 27% reduction in activity. This suggests that the work of the MDT, who carried out over 200 falls risk assessments on high risk individuals, contributed to this reduction.




MCP wider roll-out findings

Since the MCP was rolled out across the whole of the district, from April to October 2017, Wakefield has seen the following outcomes in the over-65 cohort (those most likely to benefit from interventions):

  • Reduction of 1.5% in A&E attendances
  • Reduction of 5.4% in admissions
  • Increase of 1.2% in bed days
  • Reduction of 2.3% in ambulance conveyances.