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Case Study 3

Introduction

A referral was received from the GP surgery, during the COVID-19 pandemic, about Mrs B, who was in her late eighties, was isolated and had no support network for collecting medication or any food shopping.

Mrs B told the advisor on the phone that she had been going out daily until a nurse told her that she is in the extremely vulnerable category and should be shielding - Mrs B has severe COPD. She said that she likes to go out daily and travel into Wakefield and will often have a meal out. She said they she had received a letter from the government advising her to shield but had not rung to register as had not realised that this was something she could do and had also mislaid the letter. Mrs B said she had enough food to last for about a week as she had recently been out to do a shop.   

What did the Live Well advisor do?     

With consent, the advisor registered Mrs B on www.gov.uk as extremely vulnerable and that she needed help with essential supplies.  As a result, Mrs B started to receive weekly food parcels.

A referral was made to Wakefield Council who could link Mrs B to a community hub for support around any shopping needs and medication collections.  Mrs B was informed that there are organisations that can deliver hot meals and Mrs B wanted more information on this.  Mrs B decided she would like a hot meal delivered on Monday, Wednesday and Friday and this was arranged to start the next day.    

What happened?     

The advisor followed up with a telephone call a week later and Mrs B said that she has had her meals delivered three times a week, and said that ‘they are very nice and they get a pudding too’. It has been arranged that someone from the local community hub will help with shopping every two weeks. Mrs B has received a newspaper daily, says this is the one thing she looks forward to and that if she was not getting a newspaper she would have still been going out daily and putting herself at risk. Mrs B thanked the advisor for putting the support in place.