Contact us

The PALS (Patient, Advice and Liaison Service) for NHS Wakefield CCG is no longer available. However, we want to continue to hear about any concerns or comments that you may have and to be able to assist you with any of your queries. 

If you have a general query about NHS services we commission, we would like to support you in accessing the most effective route. Below we have attempted to provide you with useful contact details and numbers. 

We appreciate that NHS structures can be very confusing and it is not always easy to know where you should raise your concern. Below is a guide to the various types of care provider and which organisations can manage those queries.

 

If you want to raise concerns about the care or service provided by:

You can raise this with:

Your GP

The GP practice or NHS England

Your Dentist

The Dental Practice or NHS England

Your Optician

The Optician or NHS England

Your Pharmacy

The Pharmacy or NHS England

Your Local Hospital

The Hospital or; The Clinical Commissioning Croup

Your Local Mental Health Provider

The Mental Health Provider or; The Clinical Commissioning Group

The Continuing Health Care Team

The Clinical Commissioning Group

The Individual Funding Request Team

The Clinical Commissioning Group

Community Services

Direct to the Community Service; The Provider Organisation or; The Commissioner

The Local Ambulance Service

The Ambulance Trust or; The Clinical Commissioning Group

If your query relates to services and appointments for Mid Yorkshire Hospitals NHS Trust (Pontefract, Pinderfields and Dewsbury Hospitals) please direct your query to:

Mid Yorkshire Hospitals NHS Trust PALS (Patient, Advice and Liaison Service) service. 

By email to: myh-tr.palsmidyorks@nhs.net

By telephone on: 01924 542972

If your query relates to your GP practice or obtaining a GP appointment or a GP referral, please contact your Practice Manager. 

What NHS Wakefield CCG can do: 

  • Listen to the concerns you have raised in confidence

  • Provide you with information and advice to help you resolve your concern

  • Direct you to support groups locally and nationally

  • Signpost you to the right departments or organisations to find out accurate information

  • Help you to raise a formal complaint in relation to the services we commission.
    If you wish to contact us, you can contact the Governance Team on:

Telephone: 01924 315803 

E-mail: Contactus@wakefieldccg.nhs.uk  

Or write to us at: 

The Governance Team

White Rose House

West Parade

Wakefield

West Yorkshire

WF1 1LT

YOUR PRIVACY: We respect your privacy and will only use your personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation. Click Here to read our full privacy notice. 

There are some things we cannot investigate under the Complaints Regulations.  However, we still want to hear about any problems you have experienced as we are continually reviewing services to ensure that they meet the needs of patients.  If we are not able to investigate your concerns formally, we shall tell you if this is the case and try to signpost you to the most appropriate organisation.

We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

You can make a complaint about any NHS treatment or service that either you or your family has received. You can complain on behalf of someone else, however, his or her written consent will be needed. 

NHS Wakefield CCG – Complaints Policy

NHS Wakefield CCG – Complaints Procedure

If you have a general query about NHS services we commission please use the most appropriate route.