Between January and March this year patients of GP practices in Wakefield were asked to rate the service they received in areas including making appointments, their views on the care they received, how their health conditions were managed and health services available when surgeries are closed. This survey provides insight into patients’ experiences of general practice in the period prior to the COVID-19 pandemic.
In the NHS Wakefield Clinical Commissioning Group (CCG) area, 12,191 surveys were sent out, and 4,208 were returned completed, which was a response rate of 35%.
According to the survey, around 80% of people in Wakefield rated the overall experience of their GP practice as ‘good’, with the majority of patients saying that their experience of making an appointment was also good. Over 89% reported that receptionists were helpful and 71% were satisfied with the type of appointment offered to them.
In addition, 94% of those who responded had confidence and trust in the last healthcare professional they saw and 63% said they had a good overall experience of NHS services when their GP practice was closed.
Practices scored above the national average in understanding and recognising mental health needs (87%) and supporting people to manage their long-term conditions, disabilities or illnesses (78%). Wakefield practices also ranked above the national average in relation to the ease of use of their websites (79%).
Dr Adam Sheppard, local GP and Clinical Chair, NHS Wakefield CCG said:
“The majority of contact most people have with the NHS comes through their local GP practice so any visit needs to be as positive as possible. We’ve scored above the national average in a number of areas, thanks to the hard work of colleagues in GP surgeries, and this is good news for our patients.”
To read the full report and to see how your local practice performed visit https://www.gp-patient.co.uk/surveysandreports