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Your views needed on local walk-in centre services

The NHS is currently seeking the views of patients in Wakefield and North Kirklees about the areas’ walk-in centres.

Walk-in centre survey

A walk-in centre offers people with urgent health needs the chance to get medical advice or treatment without the need for an appointment and at times when they may not be able to see their GP. 

The current contracts for the walk-in centres located at King Street, Wakefield and Dewsbury and District hospital are due to come to an end in September 2022. Previous engagement work showed that people value the walk-in service in Dewsbury and Wakefield because it is convenient and often ensures they can be seen quickly. 

The NHS wants to work with patients and local people to understand what they value about the service provided by walk-in centres so that it can be improved and developed in line with the latest national NHS guidance.  

You can provide your feedback by taking part in this short, anonymous survey that will be distributed physically across sites and is also available online https://www.smartsurvey.co.uk/s/walk-in/.

Frequently asked questions

Why are you reviewing the walk-in centres?

The contracts for the walk-in centres at King Street and Dewsbury and District Hospital are up for renewal in September 2022.

What does this mean for the future of the walk-in centres?

We know that the walk-in centres provide a valuable service and help to take the pressure off A&E services. The intention of this engagement work is to gain an understanding of how the local community is using the walk-in centre services, what works and how the offering can be developed to better serve local people.

How will my data be stored?

Your information will be protected and stored securely in line with data protection rules. If you would like to know how we use this data please see our privacy notice, which you will find on the CCG websites – Wakefield CCG and Kirklees CCG.

The data that we collect is anonymous, which means that we won't know who has completed the survey. 

Why do I need to provide my demographic data?

To make sure we provide the right services and avoid discriminating against any groups, it is important to collect and analyse demographic data. By doing this we can see if there any changes that we need to make to services to ensure that they are meeting the needs of the populations that we serve. 

Where can I find out more about the outcome of the engagement?

The engagement will take place between 8 November and 3 January and the findings will be published on the NHS Kirklees Clinical Commissioning Group and NHS Wakefield Clinical Commissioning Group websites in February 2022.

People will have until 3 January 2022 to provide their views.

If you would like help to complete the survey or would like it in a different format, please contact: kirkccg.engagement@nhs.net or call: 01924 315803.